Contact information

Hi, I’m Vaea, the youngest daughter in our family, and I personally take care of customer service at Poe Hitu.

Before contacting me, please take a quick look through our Frequently Asked Questions. You may find an immediate answer about our pearls, sizing, shipping, returns or the Emergency Lagoon Release.

If you still need help, please email me or complete the contact form below. I aim to respond within one to two working days.

CUSTOMER SERVICE

Email: info@poehitu.com

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used during checkout
• A short explanation of how we can help
• Clear photographs if your question concerns a product or delivery issue

PEARL FARM & ATELIER

Poe Hitu
Avatoru Lagoon
Rangiroa 98776
Tuamotu Archipelago
French Polynesia

HEADQUARTERS

Poe Hitu SAS
Papeete, Tahiti 98714
French Polynesia

RETURNS

Please do not send jewelry to our pearl farm or headquarters without contacting us first.

All returns must be approved and sent to the return address provided by our family. Packages sent without authorization may not be accepted or correctly linked to your order.

For complete eligibility requirements and instructions, please review our Return & Refund Policy.

WE’RE HERE TO HELP

Whether you have a question about choosing a pearl, finding the right size, tracking your delivery or understanding how your purchase supports the lagoon cleanup, I’ll be happy to help.

Warmly,

Vaea
Customer Service
The Poe Hitu Family